Payment Policy

 

CREDIT CARDS AND DEBIT CARDS

We accept MasterCard, Visa, American Express and Discover. Simply follow the checkout process, and enter your credit card information as requested. Your credit card is charged at the time of purchase. We only accept debit cards with the Visa or MasterCard logo. This transaction will be processed just like a credit card. You will not be required to enter your PIN number.

BACKORDERS

If you order an item that is temporarily unavailable from the manufacturer, we collect payment at the time of purchase. You will receive an email notice about your backorder with an estimated shipping date. If you are not interested in waiting, please contact our customer relations team via email Info@steel-toes.com  or at 407-985-3527 (M – F 10AM – 6PM CT). We will be happy to recommend an alternative style or simply refund your purchase. As always, we are happy to help!

DECLINED PAYMENTS

If your card is declined, you will receive an error message. Your card will not be charged, and no order will be processed. There may be a pending transaction on your account until your card-issuing bank removes the authorization. This usually happens within 2-5 business days. Your card may be declined for the following reasons:

  • General decline - This is usually caused by insufficient funds or a credit-limit issue. Contact your card-issuing bank for further details.

  • AVS (Address Verification System) mismatch - The billing address you entered during checkout does not match the mailing address associated with your credit card billing statement.

  • Card code mismatch - The 3-4 digit CVV2/CVC2/CID code on the back of your credit card, or front for AMEX, does not match what was entered during checkout.

Having trouble checking out? Don't hesitate to contact our customer relations department at 407-985-3527 (M – F 10AM – 6PM CT). You can also reach us via e-mail Info@steel-toes.com 

 

PURCHASE ORDERS

Purchase orders can be submitted via email. Please do not submit credit card information through e-mail because it is not a secure method of communication. . Please contact our Strategic Account Team at 407-985-3527 (M – F 10AM – 6PM CT) or via e-mail at Info@steel-toes.com 

QUOTES

We are happy to provide quotes for large quantity orders. We offer competitive pricing and a quick turnaround time. If you would like to request a quote, contact our Strategic Accounts Team at 407-985-3527 (M – F 10AM – 6PM CT) or via e-mail at Info@steel-toes.com with any questions.. Please allow up to 24 hours to receive your quote.

SALES TAX

We collect sales tax on all orders shipped to states that legally require it. If you are a tax exempt customer, please contact our Strategic Account Team at 407-985-3527 (M – F 10AM – 6PM CT) or via e-mail at Info@steel-toes.com with any questions.