Help & FAQs

If your item hasn't been shipped yet, you can cancel your order easily. Please call us or send us an email, and we will ensure you receive a full return of your payment promptly.

However, if the item has already been shipped, we'll need to handle it as a standard return. Just give us a call or drop us an email, and we'll provide you with a return label. Once we receive the item back in our shop, we will process your payment return.

You can submit your tax exempt form by e-mailing us at info@steel-toes.com. We will return your request as soon as possible, you can expect a response within one business day.

When you purchase an item on back order, we will send you an email providing an estimated shipping date.

If the estimated timeframe doesn't work for you, you can simply respond to that email to request a cancellation of your order. We aim to make this process as transparent and flexible for you as possible.

We pride ourselves on our prompt shipping. We typically ship within 24 hours of receiving an order, and you can expect your item to arrive within 2-5 business days.

To ensure the quality and integrity of our products for all customers, returned items must be in their original condition. When trying on shoes, we kindly ask customers to walk on a clean surface or a carpeted area without removing the tags. This helps in ascertaining the proper fit over a few hours without compromising the return condition.

Shoes should not be dirty, carry any odor, or display clear signs of wear such as dirty soles, stains, marks, or tears. Items that do not adhere to these standards unfortunately cannot be accepted for return.

In the event an item is declined, it will be sent back to the customer, and any associated shipping costs will be the responsibility of the customer. We appreciate your understanding and cooperation on this matter.

We currently only ship to the United States.

We ship from our location in Florida, California and directly from our manufacturers' facilities inside USA.

There is a $0 fee. We don't charge any fee for returns and exchanges. Your satisfaction is our top priority.

To request a return or exchange, please click here. When filling out the contact form, ensure you include your order number. We will provide you with instructions and a return label within one business day.

Items intended for return or exchange must be sent back within 60 days of receipt. For the process to proceed smoothly, please ensure that the items are returned in the same condition as when they were received. For more detailed information, visit our Return/Refund Policy page.

Your refund will be initiated within a few hours after we confirm the receipt of the returned shipment. However, the actual time for the refund to appear in your account may vary, depending on your payment provider

Yes, certain items like final sale products, worn/damaged goods, or those received after the 60-day window may not be eligible for return. Refer to our Return/Refund Policy page for more details.

No, we provide a return label for all eligible returns. Simply follow the return process outlined on our site, and we'll handle the rest.

Yes, you can request an exchange for an item of the same value. If you'd like an item of a different value, you'll need to return the original product and place a new order.

For a successful return process, items should be in the same condition as received. If an item is returned damaged or shows signs of wear, it may not be eligible for a refund.

Yes, eligible returns will receive a full refund. However, any additional charges, like expedited shipping fees, are non-refundable.

You will receive a confirmation email once your refund has been processed. Remember, the time it takes to reflect in your account can vary depending on your payment provider.

Yes, gifts can be returned, but the refund will be credited to the original payment method unless a gift receipt was provided.

It is recommended to replace your work boots every 6 to 12 months. The lifespan of work boots varies based on several factors, including the material quality, frequency of use, the type of work environment, and how well they are maintained. However, as a general guideline:

Material Wear and Tear: If you notice holes, split seams, or significant deterioration of the material, it's time to replace them.

Comfort & Support: Work boots that no longer provide adequate support or have compacted insoles can lead to foot, leg, and back discomfort. If you begin experiencing these symptoms, consider getting a new pair.

Sole Condition: Check the outsoles regularly. If they are worn out, thinning, or have lost their traction, it's essential to replace the boots to prevent slips or falls.

Exposure to Chemicals or Extreme Conditions: If your boots have been exposed to hazardous chemicals, high temperatures, or other extreme conditions, their integrity might be compromised even if they look fine. In such cases, it's safer to replace them sooner.

Frequency of Use: For those who wear their work boots daily in demanding environments, replacing them every 6-12 months is common. However, if you use them less frequently or in less rigorous conditions, they can last for several years.

Remember, the primary purpose of work boots is to protect your feet and provide comfort during long hours of work. Prioritize safety and comfort over the lifespan of the boots. Regularly inspect your boots and replace them when necessary to ensure maximum protection and support.

What to consider when buying the right safety footwear for you:

• Steel Toe - Highest level of protection and great for heavy industry fields.
• Composite - 30% Lighter than steel toe and made of composite material (plastic) that keeps your feet from getting cold (as opposed to steel and alloy). Great option for airports (metal detector safe) and cold areas.
• Alloy toe - The lightest option and thin composition allows for a less bulky boot.

All Three above meet the last updated ASTM 2413 standards 

The right budget for a pair of work boots depends on several factors, including your specific job requirements, desired features, and personal preferences. Generally:

Entry-Level Boots ($50-$100): These are suitable for occasional use or jobs with minimal hazards. They might lack some of the advanced features or premium materials of more expensive options.
Mid-Range Boots ($100-$200): These boots often provide a good balance of comfort, durability, and safety features. They're suitable for most regular job sites.
High-End Boots ($200+): Made with premium materials and advanced technologies, these boots are designed for professionals who need maximum comfort, durability, and protection.

It's essential to prioritize safety. Investing in a quality pair that meets safety standards and offers features like steel toes, slip resistance, and waterproofing might be more costly upfront but can save money in the long run by lasting longer and potentially preventing injuries.

Remember, the most expensive option isn't always the best for every individual. It's about finding the right boot for your specific needs and ensuring it's a good fit both for your feet and your job.

Water resistant - 

• This shoe can withstand rain, snow, and wet weather. Do not submerge this type of gear in water, unless you want to ruin it.
• Water-resistant fabrics keep water from being absorbed—water will just bead off the fabric.
• Water-resistant boots are often sprayed with water-resistant material rather than having these features built inside.
• They can hold up to a random splash but won’t withstand extreme conditions. So, if you need all the protection you can get, go for a waterproof work boot.
• Water-resistant boots are better to have for daily use, because they tend to be more comfortable and breathable.

Waterproof -

• It's specifically designed to be completely submerged in water and still provide top-notch performance. If you're more of a water-bound operator, stock up on waterproof gear.
• Over time the waterproof membrane will wear out and start leaking. Nevertheless, quality waterproof boots should last several years with daily wear. You can prolong their durability by using waxes and waterproofing sprays.
• Remember to note that while waterproof boots will not let any liquid penetrate through, it will also not allow any moisture to get out. 

Whichever one you decide to go for they need to be treated well, so you don’t have to say goodbye to them too soon. So choose your pair wisely and enjoy shopping from us.

Pull-On Work-Boots

• These boots come without laces which makes them very easy to wear and take off. You can very easily slip your feet inside them with very little effort and also pull them off when you don’t need them.
• They are constructed into the right shape and size for a proper fit around the foot. Though, sometimes they may loose shape with time and It is quite challenging for the pull-on boots to provide proper fit because of their no-laces character. Moreover, if you choose the wrong pair, it will definitely lead to discomfort and pain.
• How should pull-on work-boots fit?
• Your toes should not slide forward and hit the end of your boot.
• The heels of your feet should not rub against the inner-back side of your boot.
• The sided of your feet should not feel pressurized or in pain.
• There should be at least 1 inch of space inside your boots.
• Materials like genuine leather, synthetic leather, nylon mesh, and foam are used to manufacture these boots. You have the minimum chances of tripping, by getting caught in low hanging corners.
• Offers less support to your ankles than a lace up boot. Sometimes due to the gapping collars, these boots cannot provide enough safety.
• Agriculture, farming, gardening, welding, oil, and chemical industries commonly uses these pull-on boots.
• Lace-Up Work-Boots 
• These boots come with a lace material to adjust proper fitting and grip on the feet. These boots offer high ankle support to your feet because of the shoelaces going through the lugs of your boots. Offers proper fit very much up to the mark with desired snugness. The lace system secures your feet making them safer to wear. Laces can sometimes expose you to slips or trips, if they are hanging loose. Offers high level of ankle support to your feet. The laces in these boots can easily manipulate your fitting criteria. Adjusting the laces can, at times tighten your boots giving you more snugness, and loosening them, giving you more space.
• These boots are quite long-lasting. Tying up the laces can sometimes create hassles for you but they can superior comfort and control in the long run. These boots promise much better support to your ankles, making your feet stable and comfortable.
• Lace-up boots keep debris out from your feet. They are designed to give better heel support and lowers your risk of getting injuries. If, by any chance your boots get out of shape in due time, you can still adjust them to fit you nicely, with the help of the laces.
• They involve time and effort to put on and take off. With time the laces of these boots might need replacement. These boots offer better stability to the feet of those people who need to stand or move. Lace up boots are way safer than the slip on shoes and the reason behind this is with lace up boots you get the perfect fitting of the boots according to your own comfort; whether you enjoy a tight fit or a snug fit. Whereas, with the slip on shoes, where there are no laces, you have to compromise with the fit that the shoe already has!
• The laces provide a good grip to the feet so that the feet remain in position instead of moving forward or backward or to the right or left. If the slip-on boots or shoes are too loose, there remains the danger of the heel coming out of the shoes while walking and as a result, you might face accidents due to falling or tripping. But with the lace-up boots this will never be the case. Whether it is the Lace-up or the Pull-on, your safety and comfort shouldn’t get compromised, at any cost. While thinking of choosing any of these above work-boots, remember to consider your protection, a priority.

Yes, while there's a general standard for shoe sizes, slight variations can occur between brands due to unique design and manufacturing processes. However, we've taken great care to provide accurate sizing details for each of our products.

If you're unsure about your size, our customer service team is always here to help guide you to the best fit for your feet!

1. Brush Off Dirt: Use a soft-bristle brush to gently sweep away dirt from the outsole, midsole, and uppers.
2. Prep a Gentle Cleaner: Combine warm water with a dash of mild detergent or dish soap.
3. Cleanse Laces by Hand: Gently wash laces separately.
4. Scrub the Soles: Dip the brush into the cleaning solution and scrub the soles in circular motions, focusing on heavily soiled areas.
5. Tend to the Uppers: Gently wash and then blot with a soft cloth.
6. Let Them Breathe: Always air dry for freshness.
   

For optimal results, consider our comprehensive shoe cleaning kits available on our site.

Experiencing discomfort in safety shoes is not uncommon and can be attributed to several factors:

• Improper Fit: An ill-fitting shoe can cause pressure points or allow feet to slide, leading to friction. We recommend consulting our detailed size charts to ensure you select the right fit.
• Break-in Period: New safety shoes might be stiff initially and require some time to adjust. Temporary discomfort is possible during this period.
• Existing Foot Conditions: Conditions like plantar fasciitis or flat feet can be accentuated by safety shoes.

For tailored advice and further information, please don't hesitate to contact us. Your comfort is our priority!

When shopping for shoes, you'll often come across different width designations. The two most common are "Medium" and "Wide":

Medium (M): This is the standard or regular width for most shoes. It's designed to fit the average foot.

Wide (W): Wide shoes have a broader design across the foot's width, accommodating feet that need more room across the ball, arch, or heel.

If you're unsure of your shoe width, consult our sizing guide for measurements. Remember, a proper width ensures comfort, so always select the size best suited for your feet. For further assistance, feel free to contact us

You can usually find the ASTM label on the interior of at least one, if not both, of the work boots or work shoes. 

Metatarsal guards are a form of personal protective equipment (PPE) that protect the top of the foot from compression injuries. They consist of guards that fit over the instep of the foot protecting it from heavy weights. 

The "best" brand for work boots often depends on individual needs, job requirements, and personal preferences. Several brands have established a strong reputation in the work boot industry. Some of the top contenders include:

Timberland PRO: Renowned for their combination of comfort, durability, and style.

Ariat: Appreciated for their innovative designs, often merging traditional aesthetics with modern technology.

Danner: Celebrated for their craftsmanship and robust boots suitable for both work and outdoor activities.

Wolverine: Known for their advanced technologies ensuring maximum comfort and protection for the feet.

However, it's vital to consider the specific features you require in a work boot, such as steel toe protection, waterproofing, insulation, or slip resistance. Reading reviews, consulting peers in your industry, and reflecting on your work environment can guide you to the right choice. Remember, the best brand for one person might differ for another. The priority is finding the right fit for your unique needs.