Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you need to EXCHANGE your shoes for a new style/size you will need to include a note indicating your new style/size and either your original order number or the first and last name on The credit card that was used to make the purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returned items MUST be returned in their original box or a $10.00 fee will be applied when issuing your refund. We recommend trying on your shoes in a carpeted area to ensure there will be no wear on the sole in case of improper fit.
Defective Shoe Policy
Defective shoes must be returned within 30 days of receiving your order. Please send us your note with the description of the defect. If a defect is confirmed, we will issue a refund or exchange your shoes for a new pair. Normal wear and tear of the shoe will not be considered to be a defect. All waterproofing issues will be directed back to the manufacturer.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@steel-toes.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days usually between 3-7 business says If you are not approved for a refund we will send you an email with instructions
Ship Returns/Exchanges Address
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Sumtek USA LLC
9521 South Orange Blossom Trail
Suite 113 A
Orlando, FL 32837
Phone – 407-985-3527