Frenquently Asked Questions

Questions about your order, product or service?. Here is a short summary of them. Contact us today for more

FAQ

About Your Order

How do I return?

Visit our returns center by clicking Request a return Enter your order number and info required.
Submit your request. 
Once your request is approved, you will get a confirmation email with shipping guidelines.

What’s your return policy ? 

Within 60 days from the date of purchase.

Exchanges.

EXCHANGE FEE COST $10.00

To be eligible for a exchange your item must be unused and in the same condition that you received it. 

We will not accept dirty items, have an odor to them, or have clearly been worn, dirty soles, stains, marks, or tears. The item will be returned to you at your cost.

We highly recommend trying on your shoes in a carpeted area to ensure there will be no wear on the sole in case of improper fit. It must also be in the original packaging or extra fee of $10.00 will be charged. 

Please do not use the original shoebox as your shipping box.

If 60 DAYS have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

It may take up to 24Hrs for the request to be processed.

 

Return / Refund.

RETURN REFUND FEE COST $20.00

To be eligible for a return/refund your item must be unused and in the same condition that you received it. We highly recommend trying on your shoes in a carpeted area to ensure there will be no wear on the sole in case of improper fit

We will not accept dirty items, have an odor to them, or have clearly been worn, dirty soles, stains, marks, or tears. The item will be returned to you at your cost.

Please do not use the original shoebox as your shipping box

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 
Usually Takes between 1-2 business to process. If you are not approved for a refund you will need to send us an email with your order number, full name and shipping label attached in PDF format to send back your purchase

Shoes must be returned in the original box or extra fee of $8.00 will be added to your bill. 

Defective
Defective shoes must be returned within 30 days of receiving your order. Please send us pictures of the damage and your note with the description of the defect.

If defect is confirmed, we'll send you an email including shipping label and instructions. After receiving and examining the damaged product, a refund or exchange for a new pair will be issued. 
Normal wear and tear of the shoe will not be considered to be a defect. All waterproofing issues will be directed back to the manufacturer.

Waterproofing Guarantee, sweating feet are not covered by the shop must be processed through the manufacturer.

 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.    


Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.


Ship Returns/Exchanges Address:
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.  


9521 S Orange Blossom Trail
STE 113A Orlando FL 32837
Info@steel-toes.com
 
    

What items are non-refundable?

Sales and Discounted items (if applicable)

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you. Shipping fees will apply.

What are the refund options?

The following refund options are supported:
Refund to the original payment method
Refund to store credit (if applicable)
As long the product is in new unworn condition your request will process fast.

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 1-2 working days after approval.

Collapsible row

About Product

How often should I replace my work boots?

It is recommended to replace your work boots every six to twelve months, depending on type of use and frequency.

What is the difference between steel toes, composite toe and alloy toe?

Alloy toe: Made from aluminum, titanium or a combination of lightweight metals often lighter than steel toe guards and can offer more toe box space because alloy can be made slightly thinner than steel.

Steel toe: Traditionally the least expensive and heavier of the three materials but is often considered to be able to withstand the highest level of impacts.

Composite toe: Made from non metal materials such as fiberglass, kevlar or carbon fiber and is often lighter and more temperature resistant than steel.

Water resistant vs Waterproof work boots?

Water resistant means that an item can withstand rain, snow and wet weather. Do not submerge this type of gear in water, unless you want to ruin it. Water-resistant fabrics keep water from being absorbed—water will just bead off the fabric. On the other hand, if you're more of a water-bound operator, stock up on waterproof gear. It's specifically designed to be completely submerged in water and still provide top-notch performance.
Water-resistant boots are often sprayed with water-resistant material rather than having these features built inside. They can hold up to a random splash but won’t withstand extreme conditions. So, if you need all the protection you can get, go for a waterproof work boot.
Over time the waterproof membrane will wear out and start leaking. Nevertheless, quality waterproof boots should last several years with daily wear. Also, you can prolong their durability by using waxes and waterproofing sprays.
Water-resistant boots are better to have for daily use, because they tend to be more comfortable and breathable, which makes it easier to go about your day.
Remember to note that while waterproof boots will not let any liquid penetrate through, it will also not allow any moisture to get out. 
Whichever one you decide to go for they need to be treated well, so you don’t have to say goodbye to them too soon. So choose your pair wisely and enjoy shopping from us.

Which one fits better, pull on or lace up boots?

Pull-On Work-Boots
These boots come without laces, They are very easy to wear and take off. You can very easily slip your feet inside them with very little effort and also pull them off when you don’t need them. They are constructed into the right shape and size for a proper fit around the foot. Materials like genuine leather, synthetic leather, nylon mesh, and foam are used to manufacture these boots. 
Sometimes it may lose shape with time. It is quite challenging for the pull-on boots to provide proper fit because of their no-laces character. Moreover, if you choose the wrong pair, it will definitely lead to discomfort and pain. You have the minimum chances of tripping, by getting caught in low hanging corners. 
Offers zero degree of support to your ankles. They lack in providing proper ankle support to your feet. Sometimes due to the gapping collars, these boots cannot provide enough safety.
Agriculture, farming, gardening, welding, oil, and chemical industries commonly uses these pull-on boots. How should pull-on work-boots fit? Your toes should not slide forward and hit the end of your boot. The heels of your feet should not rub against the inner-back side of your boot. The sided of your feet should not feel pressurized or in pain. There should be at least 1 inch of space inside your boots.
Lace-Up Work-Boots 
These boots come with a lace material to adjust proper fitting and grip on the feet. These boots offer high ankle support to your feet because of the shoelaces going through the lugs of your boots. Offers proper fit very much up to the mark with desired snugness. The lace system secures your feet making them safer to wear. Laces can sometimes expose you to slips or trips, if they are hanging loose. Offers a high level of ankle support to your feet. The laces in these boots can easily manipulate your fitting criteria. Adjusting the laces can, at times tighten your boots giving you more snugness, and loosening them, giving you more space.
These boots are quite long-lasting. Tying up the laces can sometimes create hassles for you but they can provide superior comfort and control in the long run. These boots promise much better support to your ankles, making your feet stable and comfortable.
Lace-up boots keep debris out from your feet. They are designed to give better heel support and lowers your risk of getting injuries. If, by any chance your boots get out of shape in due time, you can still adjust them to fit you nicely, with the help of the laces. 
They involve time and effort to put on and take off. With time the laces of these boots might need replacement. These boots offer better stability to the feet of those people who need to stand or move. Lace up boots are way safer than the slip on shoes and the reason behind this is with lace up boots you get the perfect fitting of the boots according to your own comfort; whether you enjoy a tight fit or a snug fit. Whereas, with the slip on shoes, where there are no laces, you have to compromise with the fit that the shoe already has!
The laces provide a good grip to the feet so that the feet remain in position instead of moving forward or backward or to the right or left. If the slip-on boots or shoes are too loose, there remains the danger of the heel coming out of the shoes while walking and as a result, you might face accidents due to falling or tripping. But with the lace-up boots this will never be the case. Whether it is the Lace-up or the Pull-on, your safety and comfort shouldn’t get compromised, at any cost. While thinking of choosing any of these above work-boots, remember to consider your protection, a priority.

How should I clean my footwear?

Use a Dry Brush. Remove loose dirt from the outsole, midsole, and uppers using a dry, soft-bristle shoe brush. ...
Make a Mild Cleaning Solution. Mix warm water with a small amount of mild laundry detergent or dish soap. ...
Hand Wash the Laces. ...
Wash the Soles. ...
Wash and Blot the Uppers. ...
Air Dry.

Why do my feet hurt when I use safety shoes?

Remember, safety toe comfort comes in length, not width; you have to get the shoe long enough to accommodate the back and forth toe movement in the shoes. The proper fit occurs when the widest point of your foot is located exactly in the widest part of the shoe. When that happens the arch of your foot fits precisely with the arch of the shoe, giving you maximum support from the shoe.

What is the difference between medium and wide width?

The main difference between medium shoes and wide shoes is that medium shoes are ¼ inch wider than narrow-fitting shoes whereas wide-fitting shoes are designed for wider feet and are ½ inch wider than narrow-fitting shoes. The wide shoes are also ¼ inch wider than the medium shoes. 

Do shoe sizes vary by brand?

Shoes sizes are not standardized within the brand. There are a few reasons for this. First, most brands use a few different shoe lasts designed with a distinct activity in mind. Leisure and streetwear sneakers don’t need the same level of fine-tuning as athletic footwear.

Where can I find the ASTM label on the shoes?

You can usually find the ASTM label on the interior of at least one, if not both, of the work boots or work shoes.

What is Metatarsal Protection?

Metatarsal guards are a form of personal protective equipment (PPE) that protect the top of the foot from compression injuries. They consist of guards that fit over the instep of the foot protecting it from heavy weights. 

How to know if the fit is right?

Heel: locked in and not slipping out when you bend the foot, walk, or run
Midfoot: snug but not tight, there should be no pinching
Toebox: there is a thumb’s width space between your longest toe and the shoe’s front and the toes have enough room to splay sideways without pressure

Other Questions

What to expect when you buy work boots from us?

Processing time for orders, within 24 hours.
Our customer service is always ready to answer all your questions.
Exchange/return policies process easily within 24Hrs.
Our selection is carefully picked from each brand we sell, keeping hot popular styles in stock. 
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.

How much to spend on a pair of work boots?

The reason why work boots are expensive comes down to two things:
 *The quality of the material used in a work boot
 *The safety features are included in a work boot..
You can’t sacrifice price without compromising quality in other words you get for what you pay. 
This Doesn't mean that you have to pay tons of money to get the best boot.The secret to pick the right pair of shoes is the balance.The mix between a great fit, selecting the right materials that works with your job environment, and the right style for your type of work.

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info@steel-toes.com